We are ARW Maritime Inc (hereafter: ARW), an HVAC installer based at 3211 S. Andrews Ave, Fort Lauderdale, FL 33316, USA. ARW is a subsidiary of Heinen & Hopman Engineering in the Netherlands.
For questions, comments or complaints regarding the processing of your data, please contact us at email@example.com.
Personal data are all data that can be directly or indirectly related to you. We may collect and process the following categories of personal information:
For example, we can record your name, title, gender and date of birth.
Your contact details may include your address, location, telephone number and e-mail address. If you register for a specific service or create a personal account, we can also record your login details and other information that you enter in the account or registration form.
If you send us an e-mail or message via social media, we will record your communication with us. When you call us, we record your questions or complaints in our database.
When you visit our website, we can record your IP address, browser type, operating system, referring website, surfing behaviour and click behaviour. With your permission we can also receive your location data.
In addition, we can receive an automatic notification if you open a newsletter or click on a link in a newsletter.
You can choose to share information with us, for example if you respond to social media or fill in a customer survey.
ARW can obtain your personal data in a number of ways, for example when you fill in a form, communicate with us via social media or register for our newsletter. Depending on your social networking settings, we may also receive information from the provider of your social network.
The main purposes for which we use your personal information are:
To simplify the use of our online services for you, we may analyse the data collected by you from your use of our digital media and combine them with information collected through cookies and similar technologies. For example, to know which digital channel (e-mail, social media) or device (desktop, tablet or mobile) you prefer so that we can focus our communication on that channel or device.
We use your contact information to communicate with you, answer your questions or handle your complaints.
We use automatic tools to carry out statistical research regarding general trends of the use of our services, website and social media and the behaviour of the preferences of our customers and users. Through statistical research we can develop better services. In addition, we can improve the design and content of our website.
In carrying out our research we can combine and analyse the different types of data. We only use aggregated data and do not use names, e-mail addresses or other directly identifiable information. We can also combine such aggregated data with information from public sources (such as Statistics Netherlands CBS). We will not use sensitive data for this statistical investigation without your consent.
We may use your personal information to send you newsletters or other marketing messages. To know what is relevant to you, we can use automatic tools to analyse your personal information. For this purpose, we can use and combine the information described above. We can also combine such aggregated information with information that we receive from public sources (such as Statistics Netherlands, CBS). We will not use your sensitive data for statistical research without your consent.
We use the results of our analysis to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we can modify our newsletter and website with content that we think are relevant to you.
We can use different channels for our marketing messages, such as e-mail and social media. You can revoke your permission to send marketing messages or make an objection at any time. For this, follow the instructions in the relevant marketing message or contact us at firstname.lastname@example.org
We may disclose or share your personal information with third parties for the following purposes:
We use third parties, such as social network providers and marketing agencies, to provide our services. All these third parties are required to adequately protect your personal information and to process it only in accordance with our instructions.
We may use your personal information for the purposes of statistical research and direct marketing (see above).
Your data can be shared with other colleagues within the Heinen & Hopman group, in order to provide you with the best possible service. There are also subsidiaries that are outside the EEA.
ARW takes the necessary technical and organizational measures to protect your personal data against loss or unlawful use.
ARW strives not to collect information about children aged 16 or younger, or to create interest segments that are specifically designed to target children. If you are concerned about the privacy of your child in connection to our services, or if you believe that your child has entered personally identifiable information on our website, you can contact us at email@example.com.
You have a number of rights when we record personal data about you. These rights are laid down in the General Data Protection Regulation (GDPR). You can view, correct, block or delete your personal details at any time.
To make use of your rights you can submit a written request. ARW has four weeks from the receipt of the request to assess whether the request is justified. ARW will announce what will happen to the request within four weeks. If the request is not followed, there is the possibility to object to ARW, or to submit a complaint to the Dutch Data Protection Authority. On the basis of such a request, ARW can request additional information to ensure the identity of the person concerned.
ARW Maritime Inc
3211 S. Andrews Ave
Fort Lauderdale, FL 33316
United States of America